Supported Conversion Flows

Customers planning to use our Conversion add-on should review the below information to determine whether or not Conversion is compatible with your conversion flow

Supported Conversion Flows

✅ We support flows that start and end on the same root domain

✅ We support flows that incorporate root and subdomains that report to the same Chartbeat dashboard. Please note this is only possible if you have not included Chartbeat's cookieDomain on your subdomains.

✅ We support flows that start and end on subdomains

Unsupported Conversion Flows

❌ We do not support flows that use the cookieDomain configuration on subdomains. See our cookieDomain documentation for more information

❌ We do not support flows that span multiple domains without redirect: We cannot track the same user across different domains, see our Partially Supported Conversion Flows for more information.

❌ We do not support sites using Chartbeat's Cookieless mode.

Partially Supported Conversion Flows

If you have a cross-domain flow such as a third-party payment system ensure that you implement a redirect page back to the domain where the Shown event was fired, and call your Complete event there. Do not fire any events on the third-party pages.